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FAQ

We have compiled a list of frequently asked questions below to enable you to find answers fast.

 

How long will my Delivery take?
Once your order is placed, and processed with us we will aim to have your goods despatched and to you within 2-3 working days. Upon dispatch we will send a confirmation email with your delivery information. We will aim to provide a projected delivery date but please note this is an estimated date. In some cases there may be delays due to unforseen events but we will notify you as soon as possible. For more information please visit: Our Terms and Conditions
How is my Order Delivered
For most small goods such as taps or accessories, a standard parcel service is used meaning it can be sent out and arrive with you quickly. For larger goods, a pallet is used with the products wrapped and securely fixed, ensuring that the products will be delivered safely. For larger deliveries it is best to ensure you have people with you to help take the delivery into your property as the couriers cannot take the items into your property.
What payment methods do you accept?
Origins UK can accept all major debit and credit cards, with the exception of American Express. Payment can also be made via a bank transfer, and for any other information please get in touch either by emailing us at sales@origins-uk.com or by filling out this form: Contact Us
How do I report an issue with my Order?
In the unlikely event that there is an issue with your order, please contact us by sending an email to aftersales@origins-uk.com with your order information or by contacting us on this page: Contact Us. For full information on our aftersales terms and conditions, please visit: Origins UK Terms and Conditions
What Guarantee is there on the Products?
We're very confident in the quality of our products, and with this the Baths and Ceramicware are covered for 20 years, any products that are electrical or have moving parts are covered for 10 years with the parts for 12 months. And all of our other products are covered for 15 years.
What are the benefits of making an account?
In making in account with us, we can for one follow your spending history with Origins and look to offer more competitive pricing over certain amounts. We can also provide quotes for orders of a certain quantity and

Frequently Asked Questions

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  • Origins UK
  • Unit 2-5, Ebor Business Park, Ure Bank Top
  • Ripon
  • United Kingdom
  • HG4 1JD
  • 05422380
  • 865 9665 58

  • sales@origins-uk.com